Switching to Fuse CS – A Smooth Transition with Real Results
Coopers & Co, an established accountancy firm, moved to Fuse CS after losing confidence in their previous IT provider. They needed a partner who could deliver reliable support, understand their business, and make IT feel simple again.
As a business so heavily reliant on its IT infrastructure, it was essential that we partnered with the right people after having had a bad experience.
Kupesh Patel, Managing Partner, Coopers & Co
Fuse are everything that we need; expertise, knowledge, speedy resolution of any issues and, most importantly, taking the time to understand our needs now and for the future.
Dan and Patryk are always on hand to support and advise; they get on well with our staff and we have full confidence in them.
Highly recommend and wish we'd found them sooner!
Coopers & Co were experiencing ongoing frustrations with their previous IT provider.
- Lack of professionalism in handling issues
- Poor understanding of their business needs
- Limited confidence in their ability to deliver key services
- Misaligned expectations from the outset
For a busy accountancy firm, this created unnecessary risk and distraction.
Like many businesses, Coopers & Co had concerns about switching providers - particularly around disruption, time commitment, and complexity.
In reality, the transition was:
- ✅ Straightforward and well-managed
- ✅ Clearly planned with defined timeframes
- ✅ Delivered exactly as agreed
- ✅ Licences transferred quickly and seamlessly, with no impact to users
“It was very straightforward and efficient – our needs were taken on board and timeframes given and met.”
Fuse CS took full ownership of the onboarding process, allowing Coopers & Co to stay focused on their core business.
- Minimal involvement required from the internal team
- No downtime during the transition
- No impact on staff or operations
“Minimal, much easier than expected.”
“No downtime – the office continued as normal with no disruption to staff.”
All licences and cloud services were transferred seamlessly as part of onboarding, ensuring no interruption or reconfiguration required for users.
We also handled communication with the previous provider directly, removing additional stress from the switch.
Throughout onboarding, Coopers & Co felt fully supported and informed at every stage.
- Quick responses to queries
- Clear communication throughout
- Proactive management behind the scenes
“Fully supported – queries were answered quickly and everything possible was handled behind the scenes.”
Since switching to Fuse CS, Coopers & Co have seen a clear improvement in both service quality and responsiveness.
- ✅ Greater confidence in IT support
- ✅ Faster response and resolution times
- ✅ A partner that understands their business
The introduction of dedicated IT Champions has further strengthened communication and efficiency.
“We have much more faith in our IT support and feel you understand our business and act promptly to queries/issues.”
Switching Doesn’t Have to Be Difficult
One of the biggest concerns businesses have is whether switching IT providers will be disruptive or time-consuming.
For Coopers & Co, the experience was simple:
“There was no hassle other than the initial meetings to explain our business and what support we wanted.”
Thinking About Switching?
This case demonstrates what switching to Fuse CS looks like in reality:
- ✔️ No disruption to your business
- ✔️ Minimal time commitment from your team
- ✔️ Fully managed transition from start to finish
- ✔️ Immediate improvements in support and service
We handle the switch, so you can focus on running your business.
If you’d like to explore what a smooth transition could look like for your organisation, get in touch with the Fuse CS team.
