Microsoft Copilot Chat is an incredibly powerful general-purpose AI assistant. It’s great for ad‑hoc queries, drafting content, summarising documents, and helping staff work more efficiently.
But when organisations—whether small businesses or large enterprises—need repeatable, reliable, and operational AI-driven processes, Copilot Chat alone is not enough.
That’s where a custom AI agent built with Copilot Studio becomes transformational.
In this article, we’ll explore the advantages of a custom agent and why many organisations are now combining Copilot Chat with Copilot Studio for the best results.
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